All U.S. orders are shipped via U.S. Postal Service Priority Mail Shipping. All Priority Mail shipments will take approximately 1-3 business days after order is processed. We only charge $6 to ship orders with free shipping on orders over $100!
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We know that it can be challenging ordering online as a woman. We try our hardest to make your shopping experience the best possible. After all, our customers are the most beautiful out there. With that said, we understand that returning items that don't work for you as well as you'd hope would happen, so we want to make sure our return policy is easy to follow as possible!
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us
Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Returns must be received in original, unused condition with tags attached and return form.
If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
All items marked "final sale" are non-returnable and not refundable.
All end of season sales are final and are non-returnable and not refundable.
All sales are final on all accessories, bralettes& custom pre-order t-shirts and are non-returnable and not refundable.
HOLIDAY RETURN POLICY
Orders placed on or between Nov 20th and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
Indicate "Defective" or "Damaged" in the subject line
Include the first and last name, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
Please MAIL returns to:
Frisco, TX 75034
After payment is made, the return URL indicates that the payment has been made and the transaction has been completed, payment transaction details will be emailed to the customer.
Thank you again for your business!
Envy of All Boutique
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